Coming Soon in ServiceNow – Accounts Payable (AP) Updates

Several enhancements are coming soon to streamline AP processes within ServiceNow. These updates are scheduled to go live on or around November 11, 2025. Please review the key updates below and share with your teams as needed.

• Supplier Number Required: Suppliers should be registered as a vendor in the Supplier Center before submitting a ServiceNow ticket to the CBO. As a result, the Supplier ID number will be a required field and the request cannot be submitted without it.  The exception is when submitting a requisition that will go out for bid.
• Form Name Change: The form previously titled “Purchase Order (PO) Invoices” will appear as “Purchase Order (PO) Requests” to clarify that this option is for both PO Invoices and PO Change Requests.  After selecting this form, users can choose from two options:
  • PO Invoice Upload
  • PO Change Request
• Ledger 5 Close-Out Field Update: The prompt for project closeout date is being updated to better manage JVs for closeouts in a timely manner. The prompt for entering the Ledger 5 project closeout date will change to “Please list Ledger 5 Project Close-out Date if in next 60 days” (changed from 180 days).