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Food Safety Education and Training

Frequently Asked Questions

We have compiled a list of the most frequent questions concerning enrollment. All of our course registration goes through the “Reporter” system here at NC State. You will also need to be familiar with the “Moodle” platform, to complete the learning modules. Please click the plus sign below to find more information about your topic of interest.

If you haven’t accessed your course in a while (365 days have lapsed) please contact us to reactivate your account at food_safety_support@ncsu.edu

If you are having issues logging in, check and login through your NC State Reporter account https://reporter.ncsu.edu/ using the “Brickyard guest login”.

If your original enrollment was prior to May 2020, it predates “Brickyard logins” so please go instead to “Moodle” https://wolfware.ncsu.edu/

  • On the Moodle front page, you will want to click on the User Login link at the bottom of the NC State Login block. This will take you to the login page.
  • On the Login page you will want to use the “Outreach User Login” section. When you click on the “User Login” button you will get username and password fields. If your password “Original” doesn’t work there is a forgot password link just below the log in button.

To assist in determining the possible issue(s) preventing access, we would first suggest that the student make sure that they are logged out of “Moodle” and then they can try to log back into that course space — either by logging out of the browser, closing out the browser, or even rebooting the machine (just to be sure everything is cleared.) Clicking on the logout button before rebooting, however, doesn’t hurt. Alternatively, you can try logging in on another device, or in a different browser on the same device, as well to see if they can access the course.

A “fresh” link with no added variables in the URL can be helpful as well:

[ https://moodle-outreach.wolfware.ncsu.edu/course/view.php?id=465 ]

Try resetting your password at this link:

https://webappprd.acs.ncsu.edu/php/extuser/initPasswordReset.php

And then go to this link:

https://moodle-outreach.wolfware.ncsu.edu/login/index.php

  • Log into REPORTER using the Unity ID Login
  • On the homepage, scroll down to the ‘Completed Activities’ section
  • Locate the name of the course, and click the —-> View Details option. A window will open containing a button to —-> Access Online Content – click that button and the Moodle content should open in a new tab 

Email reporter_support@ncsu.edu and the reporter group will fix the screen.

Please be aware, that sometimes there can be a delay between the time payment is received and when you can gain access to the course. Our business office must post your payment before you are given full access.

  • Go to:  reporter.ncsu.edu
  • If you have never logged into REPORTER (NCSU’s online registration system), click on —> Forgot Password.
  • Enter your email address and click Submit.
  • Check your email inbox for a message from Reporter about changing your password.
  • Click on the Change Password link in that email message, and follow the prompts to set your password.
  • When finished, return to the Reporter login screen, or go to:  reporter.ncsu.edu
  • Click on —> Brickyard (Guest) Login, enter your email address, and the password you created, and click Log In.
  • On your Reporter home screen, you will see the title of your course with a button to the right that reads, “Access Online Content.”
  • Click on —> Access Online Content.
  • Go to:  reporter.ncsu.edu
  • If you have never logged into REPORTER (NCSU’s online registration system), click on —> Forgot Password.
  • Enter your email address and click Submit.
  • Check your email inbox for a message from Reporter about changing your password.
  • Click on the Change Password link in that email message, and follow the prompts to set your password.
  • When finished, return to the Reporter login screen, or go to:  reporter.ncsu.edu
  • Click on —> Brickyard (Guest) Login, enter your email address, and the password you created, and click Log In.
  • Click “My Activities” to see your Activity Dashboard and then click “Upcoming Courses”.
  • In the Upcoming Courses section, you will see the title of your course with a button to the right that reads, “Access Online Content”.
  • Click on —> Access Online Content.

However, to access it, they’ll need to scroll down to —> Completed Activities on their dashboard, find the course in that list, click —> “View Details” and then they’ll see the button to “Access Online Content”.

Most of our HACCP course is text and images. There is no voice-over, so please read text on screen. You should have sound if/when you are viewing a video, but there are just a few places where video snippets are used. Check and make sure the tab itself is not muted, and other common user errors like having a headset plugged in.

No, because International HACCP Alliance policy is to show individual progress.

To find your certificate, login to Reporter —> Completed Activities —>View Details —> Access Online Course —>Top right find your name —>Profile —> My Certificate.

  1. Log into the REPORTER application at go.ncsu.edu/reporter
  2. Once logged in, click your name listed in the top right corner of REPORTER to expand a dropdown menu
  3. From the drop down select My Profile
  4. You will then see multiple tabs corresponding to records on your account — select the Email History tab
  5. From there click the button labeled Show my Email History
  6. Search in the body field using the word ‘Certificate’
  7. Click on a result, then select View Details
  8. The email will open, and at the bottom you can see the attached files and download them directly from REPORTER.

If you have completed our HACCP course, you will also be mailed a hand signed/gold sealed paper certificate.

It depends on the regulatory/auditing body who will be auditing your facility and food safety plan. Some don’t put a shelf life on certificates, whereas others do.  You should always check with your auditors & inspectors to determine which type of HACCP Certificate they require. 

There are no certification numbers for HACCP. Other certificate programs sometimes do them however, HACCP does not.

Yes!

Yes! You can reside in any country and complete our online Food Safety courses.

Yes! You do not have to be an NC State student to take our online Food Safety courses. You do not have to live in North Carolina to complete our courses.

Not at this time, but, very soon we will have Spanish versions of our courses. We are currently translating our course library.

https://support.reporter.ncsu.edu/resources/frequently-asked-questions/#cookies

https://support.reporter.ncsu.edu/

Reporter frequently asked questions:

https://support.reporter.ncsu.edu/resources/frequentlly-asked-questions/