{"id":24234,"date":"2026-02-18T13:39:38","date_gmt":"2026-02-18T18:39:38","guid":{"rendered":"https:\/\/units.cals.ncsu.edu\/business-operations\/?p=24234"},"modified":"2026-02-23T11:07:12","modified_gmt":"2026-02-23T16:07:12","slug":"travel-center-notifications-from-the-controllers-office-whats-new","status":"publish","type":"post","link":"https:\/\/units.cals.ncsu.edu\/core-support\/news\/travel-center-notifications-from-the-controllers-office-whats-new\/","title":{"rendered":"Travel Center Notifications from the Controller\u2019s Office: What\u2019s New"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Controller\u2019s Office has enhanced Travel Authorization and Reimbursement <strong>notifications<\/strong> as part of the updated Travel Manual launch. <strong>&#8220;Denied&#8221;<\/strong> is our only option to request more information. We know it can be misleading and doesn&#8217;t actually indicate a denial, but rather signals that additional information or edits are needed to complete the review. Notifications now identify who returned the document to support easier follow-up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note: these updates apply only to university-level review notifications; college-level notifications are not affected. <strong>Email notifications<\/strong> will <em>no longer<\/em> list specific issues and instead prompt users to review pending items directly within the Travel Reimbursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you receive a notification, click on the link in the email, or:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to MyPack Portal.<\/li>\n\n\n\n<li>Go to Employee Self Service \u2192 Travel Center \u2192 Recent Requests.<\/li>\n\n\n\n<li>Select the TR number.<\/li>\n\n\n\n<li>Look for line items marked with a yellow exclamation point, which indicate pending issues.<\/li>\n\n\n\n<li>Click the comment icon on each line item to view details. Notifications will begin with &#8220;Per Travel Manual&#8221; and reference the relevant policy section.&nbsp; The full comment history is available through the conversation bubble next to each line item.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responding and Making Corrections:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can respond in one of three ways: (1) directly in the line item comment, (2) in the main TR Comments box, or (3) by replying to the notification email.<\/li>\n\n\n\n<li>Once all items are addressed, email the University Travel Team to continue the review.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Controller\u2019s Office has enhanced Travel Authorization and Reimbursement notifications as part of the updated Travel Manual launch. &#8220;Denied&#8221; is our only option to request more information. We know it&hellip;<\/p>\n","protected":false},"author":41,"featured_media":16425,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"ncst_dynamicHeaderBlockName":"","ncst_dynamicHeaderData":"","ncst_content_audit_freq":"","ncst_content_audit_date":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[31,23,27],"tags":[],"class_list":["post-24234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-services","category-core-news","category-travel"],"displayCategory":null,"acf":[],"_links":{"self":[{"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/posts\/24234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/comments?post=24234"}],"version-history":[{"count":6,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/posts\/24234\/revisions"}],"predecessor-version":[{"id":24275,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/posts\/24234\/revisions\/24275"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/media\/16425"}],"wp:attachment":[{"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/media?parent=24234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/categories?post=24234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/units.cals.ncsu.edu\/core-support\/wp-json\/wp\/v2\/tags?post=24234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}